FAQ

Q:  Can I order by phone?

A:  Yes, you may call our store during our normal store hours Wednesday – Saturday 11am – 7pm and Sunday 1pm – 5pm

 

Q:  What kinds of payment methods do you accept?

A:  We accept the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
  • Glamatory Gift Cards and Store Credits issued within the United States.

 

Q:  Is my privacy and personal information secure on your site?

A:  Shopping on our site is safe and secure. Please refer to our private policy section (link to page)

 

Q:  Can I modify or cancel my order?

A:  Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Q:  How do I check on the status of my order?

A: 

  1. A confirmation email will be sent out with tracking info
    1. Your order has been received or
    2. Your shipment has been processed, based on the valid email address provided to us.
  2. If you did not receive any confirmation emails, please check your email spam filter.
    1. Select Theglamatory.com as a trusted website domain in your spam filter.
    2. If you still do not see a confirmation email please contact us directly via phone or email.

 

Q:  Do you ship internationally?

A:  At the current moment we only ship domestically within the United States.

 

Q:  How long will it take to receive my order?

A:  Please allow 3-5 business days to receive your order via USPS. Tracking number is sent with your order confirmation.

 

Q:  What is your return policy?

A:  Online purchases made through www.theglamatory.com are valid for exchange or store credit within 21 days of the ship date. Your receipt provides a postmark date that specifies the last day you have to return your merchandise by mail or to our store. Items must be returned unopened, unused, in its original condition, including all tags, stickers, and packaging for complete exchange or store credit. All mailed returns will require purchaser to pay shipping back to The Glamatory unless your item enclosed was an error on the store’s fault.

All in-store purchases may only be returned to the store in which it was originally purchase within 14 days of purchase with the original receipt for exchange or store credit only. No cash refunds. Items must be returned unopened, unused, in its original condition, including all tags, stickers, and packaging for complete exchange or store credit.

Defective items (unfit for its intended use; dangerous or harmful for normal use) will only be refunded or given store credit at manager’s discretion.

All sale and clearance items are final sale, merchandise may not be returned for exchange or store credit.

 

Copyright ©2017 The Glamatory. All rights reserved.

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